How can we help?
Orders & Delivery
Information on delivery options, shipping times, tracking orders, and resolving issues with missing or delayed orders.
🚚 Shipping & Delivery Information
We currently ship to the United Kingdom, the United States, and Europe. Orders are processed within 1–2 business days, then handed to our courier. You'll get a shipping confirmation email with tracking as soon as your order leaves us. We're fast so don't worry, you order and its out our door in the next 2 hours, we just have to say 1-2 days.
UK orders typically arrive within 2–4 business days of dispatch. US and European orders typically take 5–10 business days, depending on customs processing in your country. These are estimates, not guarantees, delays can happen during busy periods.
For orders shipped outside the UK, your parcel may be subject to customs duties, import taxes, or handling fees set by your local customs authority. These charges are outside our control and are the responsibility of the customer to pay on delivery.
📦 Where's My Order?
You'll receive a tracking link by email once your order ships. If tracking shows your parcel as delivered but you can't find it, check with neighbours and any safe-place instructions first, then contact us at legacynutritions.sx@gmail.com and we'll investigate with the courier.
Most of our couriers will leave a card with instructions to rearrange delivery or collect from a local depot or pickup point. If your parcel is returned to us as undeliverable, we'll contact you to arrange redelivery, which may involve an additional shipping charge.
🛠️ Something Not Right With Your Order?
Contact us as soon as possible after placing your order, we can usually amend an address or order before it's dispatched, but once it's shipped we're unable to make changes. But we are fast, so you have to be fast as well.
So sorry if something's arrived wrong! Email us at legacynutritions.sx@gmail.com or message us on instagram or tiktok with your order number and a photo if the item is damaged, and we'll sort a replacement or refund as quickly as we can.
If a bag arrives damaged, unsealed, or the product itself looks off, stop consuming it and contact us straight away with your order number and a photo. We'll replace it or refund you, your safety comes first and is our number one priority.
Returns & Refunds
How to return or exchange an item, and what to expect from a refund.
↩️ Returns
Email legacynutritions.sx@gmail.com or message us on tiktok or instagram with your order number and the reason for your return. We'll confirm whether the item is eligible and send you instructions for sending it back.
You have 30 days from the delivery date to request a return. Items should be unopened and in their original packaging wherever possible.
For hygiene and safety reasons, we're only able to accept returns on opened bags if the product itself is faulty or not as described. Unopened, unused items in resaleable condition can be returned within the 30-day window.
💷 Refunds
Once we've received and checked your return, refunds are processed within 3–5 business days. It can take a few additional days for the refund to show up on your bank or card statement, depending on your provider.
Yes, let us know in your return request if you'd prefer an exchange for a different flavour rather than a refund, and we'll arrange it once we've received your original item.
Payments
Accepted payment methods, billing questions, and payment troubleshooting.
💳 Payment Methods
We accept all major debit and credit cards, as well as Shop Pay, Apple Pay, Google Pay, and PayPal, depending on your region.
Yes, all payments are processed securely through Shopify's payment system. We never see or store your full card details on our own servers.
Discount codes need to be applied at checkout before you complete your order. We're unable to apply a code retroactively to an order that's already been placed.
🧾 Billing Issues
This is usually a temporary authorisation hold from your bank rather than a duplicate charge, and it should drop off within a few days. If you're still seeing two separate charges after a week, contact us with your order number and we'll look into it.
Double-check your card details, billing address, and available balance first. If it still declines, try an alternative payment method, or contact your bank. Some banks block online supplement purchases by default and can unblock it on request.
Technical
Help with the website, your account, and general troubleshooting.
🖥️ Website & Account
Double-check you're using the email address you signed up with. If you still can't get in, use the "Forgot password" link on the login page to reset it.
Go to the login page and select "Forgot password." Enter your email address and we'll send you a link to set a new one.
Try refreshing the page or clearing your browser's cache first, this solves most display issues. If a problem persists, let us know which page, browser, and device you're using so we can look into it.
🛒 Checkout Issues
Check the code hasn't expired and that your order meets any minimum spend or product requirements. Codes are also case-sensitive, so try re-typing it exactly as given. Still stuck? Send us the code and we'll check it for you.
This is usually caused by an out-of-stock item in your basket, an incomplete address, or a payment method issue. Try refreshing the checkout page or switching payment methods. If it still won't go through, contact us and we can help you complete the order manually.
Product
Everything about what's in your gummies, how to take them, and how they work.
About Legacy Gummies
Creatine is one of the most researched ingredients in sports nutrition, it helps your muscles produce energy during short bursts of effort. That's why it's linked to strength, power and recovery. Each serving gives you 5,000mg of creatine monohydrate plus a full electrolyte blend, so hydration is covered too. But don't forget to drink water, thats the key to growth!
No shaker, no chalky aftertaste, no mixing it into your water bottle before the gym. Just four gummies, any time of day, in a flavour you'll actually look forward to. Once you go gummy, you never go back :)
Take 4 gummies daily, any time that fits your routine. Consistency matters more than timing, so pick a time you'll actually stick to.
Safety
We'd recommend speaking to a doctor before taking Legacy gummies if you are pregnant or breastfeeding, under 18, or have an existing kidney condition, as there isn't enough dedicated safety research on creatine or the other ingredients in these groups to say either way. The same goes if you're on prescription medication or managing any other medical condition, when in doubt, check with a doctor first rather than assuming it's fine. This product is a dietary supplement, not a substitute for medical advice, and it hasn't been evaluated by the FDA or MHRA to diagnose, treat, cure or prevent any condition.
Ingredients
Yes, every flavour is vegan, sugar-free, non-GMO and Halal with no artificial colours.
Halal means permissible under Islamic dietary law, most relevantly here, no pork or pork by-products, no alcohol, and no animal-derived gelatin. Our gummies use pectin (a plant-based setting agent) instead of gelatin, so there's nothing derived from animals in the recipe at all, which is what makes them suitable.
It means none of the ingredients have been genetically modified or engineered, they're all sourced in their naturally occurring form. Nothing about that changes how the product works, it just means what's on the label is exactly what nature intended, not lab-altered crops or organisms.
Electrolytes are minerals, sodium, magnesium and potassium in our case, that help your body manage hydration, muscle contractions and nerve signals. When you sweat during training you lose them, and low levels are a big part of what causes cramping and fatigue. We've included all three alongside your creatine dose so you're covering hydration at the same time, not just strength and recovery.
5,000mg creatine monohydrate, 300mg taurine, 200mg beta-alanine, plus sodium, magnesium, potassium and vitamin B12 for the electrolyte side. Nothing hidden, check the full breakdown on the product page.
General
Anything else about Legacy Nutritions and how we operate.
ℹ️ About Legacy Nutritions
Legacy Nutritions is based in the UK, and we currently ship to the UK, US, and Europe.
We're committed to transparency around what's in every bag, see our full ingredient breakdown on each product page. Reach out if you'd like more detail on our sourcing and testing process.
Not yet, but it's something we're actively looking into, sign up to our email list to be the first to know when subscribe-and-save launches.
📧 Contact Us
Email us any time at legacynutritions.sx@gmail.com or just message us on instagram or tiktok and we'll get back to you as soon as we can.
We're open to wholesale and bulk enquiries. Get in touch at legacynutritions.sx@gmail.com with what you're looking for and we'll see what we can do.